Return & Refund Policy

At GS Gadgets, we want you to have a smooth shopping experience. If you are not satisfied with your purchase or receive an eligible damaged or incorrect item, you may request a return or replacement according to the terms below.

1. Return Policy

We offer a 10-day return policy. You have 10 days from the date you receive your order to request a return.

To be eligible for a return:

• The product must be unused and in its original condition.

• The product must be returned with its original packaging, accessories, and other included items.

• The product should not be damaged due to misuse, improper handling, or normal wear and tear.

• Proof of purchase or order details may be required.

We reserve the right to reject a return if the product does not meet the above conditions.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

For damaged or incorrect items, we may request clear photographs or videos of the product and packaging for verification.

Once the issue has been verified and the returned product has been received and inspected, we will arrange a replacement where applicable.

3. Replacement

After receiving and inspecting the returned item, an approved replacement will generally be dispatched within 7–10 business days.

Replacement availability is subject to stock availability. If the same product is unavailable, we may offer an alternative product or refund, as applicable.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the refund will be processed to your original payment method within 7 business days.

Please note that after we process the refund, your bank, card issuer, or payment provider may require additional time to credit the amount to your account. Processing times may vary depending on the payment provider.

5. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other product-specific reasons. Any applicable non-returnable products will be clearly mentioned on the product page or at the time of purchase.

6. Return Shipping

Return shipping arrangements may vary depending on the reason for the return. If the return is due to receiving a damaged, defective, or incorrect product, we will determine the appropriate return process after verification.

7. How to Request a Return

To request a return or replacement, please contact our customer support team with your order number, reason for return, and relevant photos/videos where applicable.

Our team will review your request and provide the next steps.

Important: Do not send any product back without first contacting us and receiving return instructions.